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Pipeline CRM Help Center

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Maria Herrell
Updated 1 year ago

Activity Categories

Activity categories are important to keep data organized in the account. Activity categories are used to help sort and filter information that is created at the record level. Activity categories are helpful in the Activity Report and Activity Scoreboard to be able to see how often that activity type is created. For more information click here

  • Concerns
  • Site visit
  • Estimate
  • Delay in delivery
  • Samples

Custom Field Groups

Custom field groups allow you to organize your information in a way that makes sense to you. You are able to group custom fields in order to easily find the information that you are looking for on the record profile. For more information on custom field groups, check out this article

  • Specifications
  • Required Information
  • Design Information
  • Quote Information
  • Vendor Information

Custom Fields

Personalize your Pipeline account with custom fields specific to your business. A company, deal, and person-level custom fields allow you to track data specific to your industry, company, process, or personal workflow. 

Custom Field Name                              Record Type    Custom Field Type  Entries

Region Dropdown Deal Locations
Source Details Dropdown Deal - Direct Deliver
- Third Party Signed

- No Signee

Project Location Text deal
Product Dropdown deal All available products
Project Start Date Deal
Total Quantity of Order Numeric Deal
Order Status Dropdown deal - New
- In Progress

- Stalled

Person Statuses

Person statuses are designed to help you quickly evaluate your relationship with that contact. You are able to create as many statuses as you would like to help you keep track of your contacts. For more information on Person Statuses, look at our article here

  • Referral
  • Mutual Customer
  • Website Inquiry
  • Location (Seattle, Portland, etc)

Person Tags

Tags are labels that allow you to associate your people based on attributes or keywords. You can use tags to indicate industry, conferences attended, even hobbies or interests - There is no limit to how many tags you can apply to a person.

Admins can add, remove, and edit Person Tags in Account Settings or add new tags from within the listview. 

  • Contractor
  • Fabricator
  • Builder
  • Designer
  • Referral 
  • Vendor


Tracking the Source for your leads and deals helps you understand which marketing initiatives drive your business. This article has a quick video to further explain sources. Below are some of the most common sources we see, broken up by popular industries.

  • Business Development
  • Marketing Event
  • Purchased list

Pipelines/ Stages

Track and follow your customer’s lifecycle through your company’s unique sales and post-sales process using multiple pipelines! Multiple pipelines are designed for accounts with multiple products and services that go through different sales processes with multiple phases. Learn more about multiple Pipelines here.


  • Sales
  • New business
  • Major Projects


  • Design revision
  • Price Negotiations
  • Presentation
  • Request for Info
  • Shipped

Task and Event Categories

Task/Event types help to specify what category of reminder is being set. You can filter tasks and events by type to focus on what needs to be done. For more information, click here. Below are examples of tasks and events for the Manufacturing industry.

  • Design Proposal
  • Lunch and Learn
  • Meeting
  • Quote Review
  • Send (quote, reminder etc.)


Automation streamlines your workflow by working in the background and eliminating the mundane and manual tasks so you can focus on your sales. Up to 20 automations are available with a Grow subscription, 2 on our Develop plan, and 1 on our Start plan. They can be configured by an admin in account settings. In its most basic terms, automations answer the if/then statement: "When this happens, do this." 

Automation Name Type Triggered on Description
Branch Manager Notification deal create Notifies Manager of branch deals added with value >$5,000.00
Major Projects Pipeline Notification - Deal Created deal create When a Deal is Created and the Project Type Field is set to Pipeline - Small or Pipeline - Large, an email notification will be sent to the Deal Owner's Manager and the Regional Managers.
Safety Services & Onsite Labour - Deal Created deal create When a Deal is Created and the Product / Service Category includes either Safety Services or Onsite Labour, an email will be sent.
Vending / Dispensing Notification: Deal Created deal create When a deal is created and Vending / dispensing is chosen for Deal Type and/or Vending is chosen for Product/Service Category, a notification email will be sent.
Supply Chain Notification of WON Deals >25,000 deal update When the Stage of any Deal greater than or equal to $25,000, is updated to Won, a an email notification will be sent.
Post Quote Follow Up deal update When a deal moves into the Quote Stage, trigger Quote Follow Up template to be created.
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