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Pipeline CRM Help Center

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Maria Herrell
Updated 1 year ago

Activity Categories

Activity categories are important to keep data organized in the account. Activity categories are used to help sort and filter information that is created at the record level. Activity categories are helpful in the Activity Report and Activity Scoreboard to be able to see how often that activity type is created. For more information click here

  • Internal Note
  • Left Voicemail
  • Delivery Sent
  • Business Inquiry

Custom Field Groups

Custom field groups allow you to organize your information in a way that makes sense to you. You are able to group custom fields in order to easily find the information that you are looking for on the record profile. For more information on custom field groups, check out this article

  • Industry
  • Location Info
  • Product Type

Custom Fields

Personalize your Pipeline account with custom fields specific to your business. A company, deal, and person-level custom fields allow you to track data specific to your industry, company, process, or personal workflow. 

  • Industry
  • Birthdate

Person Statuses

Person statuses are designed to help you quickly evaluate your relationship with that contact. You are able to create as many statuses as you would like to help you keep track of your contacts. For more information on Person Statuses, look at our article here.

  • No longer with Company
  • Distributor
  • Contractor
  • Owner
  • Point of Contact

Person Tags

Tags are labels that allow you to associate your people based on attributes or keywords. You can use tags to indicate industry, conferences attended, even hobbies or interests - There is no limit to how many tags you can apply to a person.

Admins can add, remove, and edit Person Tags in Account Settings or add new tags from within the listview. 

  • Billing Contact
  • Partner
  • Vendor
  • VIP


Tracking the Source for your leads and deals helps you understand which marketing initiatives drive your business. This article has a quick video to further explain sources. Below are some of the most common sources we see, broken up by popular industries.

  • Call-in
  • Conference
  • Referral
  • Other
  • Past Customer
  • Purchased Lead
  • Social Media
  • Website

Pipelines/ Stages

Track and follow your customer’s lifecycle through your company’s unique sales and post-sales process using multiple pipelines! Multiple pipelines are designed for accounts with multiple products and services that go through different sales processes with multiple phases. Learn more about multiple Pipelines here.


  • Sales Pipeline (Default)


  • Application Sent
  • Application Received
  • Application Withdrawn
  • Paid
  • Pre-approval
  • Negotiation
  • Request for Info
  • Signed
  • Submitted
  • Verbal commit

Task and Event Categories

Task/Event types help to specify what category of reminder is being set. You can filter tasks and events by type to focus on what needs to be done. For more information, click here. Below are examples of tasks and events for the Other industries.

  • Send Quote
  • Social Media Outreach
  • Project Check-In
  • Follow-Up Meeting
  • Delivery Status
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