Managing financial services is all about clarity and precision. Pipeline CRM offers tools to help you track activities, customize data, and automate routine tasks—so you can focus on what matters most. This guide gives you the essentials for setting up and streamlining your account.
Activity Categories: Keep Your Data in Line Activity categories make it easy to sort, filter, and report on the types of records you create. They help you see trends and stay organized. Examples:
- Invoice
- Mutual Funds
- Insurance
- Loan Inquiry
For more information on categories, click here.
Custom Field Groups: Structure Your Workflow Custom field groups let you organize related fields, making it easier to find and manage information on each record profile. Popular Groups:
- Feedback Request
- 401k / IRA Info
- Application
- Industry
Pro move: Group fields by workflow stage for faster navigation. More info on custom field groups here.
Custom Fields: Personalize Your Data Tailor your Pipeline account with custom fields at the company, deal, or person level. Track the details that matter for your business.
Examples:
Field NameTypeEntries
Loan Purpose
Dropdown
Purchase, Refinance
Interest Rate
Text
Account Type
Dropdown
403(b), IRA, ROTH IRA, Non-Qualified
Advance Status
Dropdown
Active, Defaulted, Not Performing, Paid
Amount Owed In Rent/Mortgage
Currency
Application Date
Date
Commission
Currency
Loan Amount
Currency
Pay Cycle
Dropdown
Monthly, Quarterly, Annual
Preferred Method of Contact
Dropdown
Office phone, Mobile phone, Email, Text, Other
Person Statuses: Track Relationships Easily Person statuses help you quickly assess your relationship with each contact. Create as many as you need to stay organized. Examples:
- Application Pending
- Approved
- Attended Webinar
- Withdrawn
Read more about Person Statuses here.
Person Tags: Flexible Labeling Tags allow you to group people by attributes or keywords. There’s no limit to how many tags you can use. Sample Tags:
- Owner
- Agent
- Broker
- Investor
- Realtor
Admins can manage tags in Account Settings or add them directly from the list view. Learn more here.
Sources: Track Your Lead Origins Knowing where your leads come from helps you measure marketing success. Common Sources:
- Acquisition
- Affiliate
- Banker
- Competitor
- Conference
- CPA
For more information on lead sources, click here.
Pipelines & Stages: Guide Your Client’s Journey Multiple pipelines let you manage different products and services, each with its own process. How it works:
- Create pipelines for each product or service.
- Define unique stages for every pipeline.
- Track deals as they move through each phase.
Learn more about multiple pipelines here.
Task and Event Categories: Stay Organized Categorize reminders and events to keep your workflow smooth and focused. Examples:
- Commercial Outreach
- Sales Meeting
- Portfolio Review
For more information on categories, click here.
Automations: Let Pipeline CRM Work for You Automations handle repetitive tasks so you can focus on your clients. Set up triggers to keep your team on track. Sample Automations:
NameTypeTriggerDescription
PreClosing Email
Deal
Update
Sets a task to send pre-closing email to all parties 7 days prior.
Export Was Run
Export
Create
Notifies specific users when exports are run.
Underwriting: Declined In House
Deal
Update
Alerts deal owner when a deal is declined by internal underwriting.
Underwriting: Ready For Underwriting
Deal
Update
Sets a task for underwriters to review new deals.
Funded
Deal
Update
Creates tasks to send thank you and set up reviews.
Application Received, Documents Required
Deal
Update
Creates follow-up tasks for required documentation.
Note: Automation limits depend on your subscription plan. See details here.
Key Takeaways
- Use categories and tags for fast filtering and reporting.
- Customize fields and groups to fit your workflow.
- Automate routine tasks to boost productivity.
- Keep formatting clean for easy reading—short paragraphs, plenty of white space, and bold highlights where it counts.
If you have more questions, reach out to our support team at customercare@pipelinecrm.com.