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Fix Email Disconnections in Pipeline CRM

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Joss Rodriguez
Updated 4 days ago
If your email keeps disconnecting from Pipeline CRM, follow these steps to identify and resolve the issue.

Common causes of email disconnections:
  • Your email provider requires periodic re-authorization for security
  • Your password was recently changed
  • Two-factor authentication settings changed
  • Your organization's IT policies restrict app access
Why Google Workspace Email Disconnects
Google Workspace organizations can require users to re-authorize connected apps (like Pipeline CRM) after a set period. This is a security measure controlled by your Google Workspace administrator.

What to Do:
Contact your Google Workspace administrator and ask them to:
  • Extend the session length for connected apps, or
  • Exempt Pipeline CRM from session restrictions
Resources for Your Admin:
Why Microsoft 365 Email Disconnects
Microsoft 365 disconnections typically occur when:
  • User consent policies restrict third-party app access
  • Conditional Access policies require re-authentication
  • OAuth tokens expire and need renewal
  • Your password or MFA settings were recently changed
What to Do:
Contact your Microsoft 365 administrator and ask them to:
  • Enable user consent for verified publishers, or
  • Pre-approve Pipeline CRM organization-wide
Resources for Your Admin:
Need help? Contact support at [email protected]. 
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