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Justcall Integration

Maria Herrell
Updated 2 months ago

About Justcall

Justcall is a powerful sales dialer all rolled into one seamless voice product. Using Justcall and Pipeline you can easily automate the activity tracking and you will no longer manually enter the activity updates. 

Integration Setup

The integration setup involves the following steps:

1. All Pipeline Users must update their phone numbers to match with the Justcall number that they are using. 

2. Admin on Pipeline CRM & Justcall needs to set up the integration.

Pipeline User Setup- for all users 

Please navigate to Profile>My profile> Phone number and enter the same number that you use on Justcall. Hit "Save" once you're done.

At Justcall's end

Navigate to your profile icon on the right top and click on settings, and navigate to Developer. Please note that you must have Admin permissions to access Developer setting on Justcall. 

On the developer section scroll to find API Key and API Secret. This Key and secret need to be input on Pipeline CRM.

There is one more configuration that you need to do on Justcall. On the Developer API section, Click on Manage API and Webhooks
Scroll down to "Trigger when a call is complete and logged" and you will find an info box

Hovering over this info box- you need to click "Click here", as Pipeline integration uses responses in JSON format. 

At Pipeline end

Pipeline Admins can navigate to Profile > Account Settings > App Store. Please scroll to Justcall integration and click on Install. 

After clicking install, navigate to Justcall Service 

Copy and paste the API KEY to Username & API Secret to password from your Justcall dashboard to the above page and click on "Save". 

After saving you can test if the API works as intended by clicking on "Test Connection"

You can now set the Activities mapping on the "Settings" tab. You can use existing categories or create new ones

Click on the drop-down and search for the specific activity to map the relevant events from Justcall. Don't forget to hit "Save" and then click "<Back to App Store".

You can configure an activity category to be used when the integration logs your calls. Because there are different categories of calls, you can set a different category for each one (if desired) or you can use a single "Phone Call" category for all of them. The categories of calls include the following:

  • Completed incoming calls
  • Completed outgoing calls
  • Missed incoming calls
  • Missed outgoing calls
  • Voice message (incoming)
  • Voice messages left (outgoing)

Click on the drop-down and search for the specific activity to map the relevant events from Justcall. Don't forget to hit "Save" 

Finally, when you are ready to go live, enable the Justcall integration. When you’re finished configuring and saving category selections, if you click “back to App Store” at the top, then the Justcall integration will be highlighted.

Call Logging

When you install and configure Pipeline's Justcall Integration, activities will be logged on people or companies when phone calls are made and received:

  • Completed calls (incoming and outgoing)
  • Missed (unanswered) calls (incoming and outgoing)
  • Voice messages (incoming)

In addition, if a voice message is left (for incoming calls), the activity will include the audio file (if available) for the message left.

If your Justcall account has call recording enabled, then after calls are completed, the recording will also be added to the activity.

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