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Email Inbox

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Joss Rodriguez
Updated 3 days ago
Pipeline CRM’s Email Inbox lets you read, send, and manage your synced email without leaving Pipeline. It also automatically logs conversations as Activities on the right People and Deals, so your team always has the full context.  

What You Can Do in the Email Inbox
  • View your inbox inside Pipeline (no tab-juggling required).
  • Automatically save email conversations to contact profiles as Activities.
  • Add a new contact from an email in one click.
  • Compose, reply, forward, format, and attach files like a normal email client.
  • Archive messages or ignore senders to stay focused.
  • See related deals and tasks alongside the conversation.  
Pipeline Email Inbox works with Gmail and cloud-based Microsoft Exchange so actions stay in sync between Pipeline and your email provider.  

Access the Email Inbox
  1. Enable Email Sync (Google/Gmail or Microsoft Exchange).
    Click here for more information on how to sync your email.
  2. Once synced, your emails appear in Pipeline’s Email Inbox.
  3. For known contacts, Pipeline logs recent email history to their profile as Activities (and continues logging new emails automatically).
  4. You’ll also get in-app notifications for new emails.  
Your first sync imports email history up to the last 60 days, then continues syncing going forward.


Compose and Send Emails
You can start an email from:
  • The Email tab (use +Compose Email)
  • A Person profile (click their email address)
  • A List View (select multiple contacts for bulk email)  
Compose from the Inbox
  1. Click Compose Email.
  2. Start typing a name/email to select recipients from your contact list.
  3. Write your message, format it, and add attachments/links (your signature can be applied too).  
What Happens Next?
  • Sent emails are logged as Activities on the related contact profiles.
  • Emails send from the primary email address set in your Pipeline profile.  
Tip: Emailing Someone New?
If you want Pipeline to automatically create a new person record when you email a brand-new contact, add [email protected] to BCC.

Keep Your Inbox Organized
Archiving
  • Archive in Pipeline → it’s archived in your email provider (and the reverse is true too).
  • Read/unread status syncs between both systems.
  • Even if a message is archived or deleted, it can remain logged as an Activity in Pipeline.

Ignore Senders
Use Ignore Sender for personal newsletters, receipts, and other “not-sales” email:
  • Ignored emails are archived in Pipeline and removed from your Pipeline Inbox view.
  • They still remain in your normal email client.
  • You can manager your ignored senders if you change your mind!

Adding New Contacts

If you receive an email from someone who isn’t in Pipeline yet, you can add them right from the Inbox (or while replying). After adding them, previous emails with that person will appear as Activities on their profile.  

Deal Insights and Tasks

  • If the contact is linked to multiple deals, the email will attach to the deal with the most recent update.
    • You can create a new deal from the dropdown.
  • You can create a task directly from the Inbox.

Need help? Contact support at [email protected].
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