1. Email Tracking Without Existing Contact
When you send an email using cc@app.pipelinecrm.com to someone not yet in your Pipeline CRM, the system creates a new contact profile using only the email address. If the email address isn’t associated with a name in your email contact list, the name will appear as “Unknown.”
2. Incomplete Data During Import
If you import contacts into Pipeline CRM and don’t map the “First Name” field correctly or leave that field blank in your spreadsheet, the system won’t have a name to display, resulting in “Unknown.”
3. Missing Information in Imported Data
Like the above, if your imported spreadsheet lacks name data for certain contacts, those entries will appear “Unknown” in the system.
4. Manual Entry Without a Name
If a contact is added manually without entering a first or last name, Pipeline CRM will default to displaying “Unknown” for that contact.
