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Adding new users

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Joss Rodriguez
Updated 1 week ago


How to Add a New User

  1. Go to the Users page in your account.
  2. Click the Add User button in the upper right corner.
  3. Set the user’s role, team, and permissions.
  4. Save your changes.
Tip: You can also add users to teams by clicking a team name in the Organization Chart or in the Active Users tab list view.

Understanding Team Roles

  • Executives:
    • See and edit all data across the account.
    • Cannot be assigned to a team.
  • Team Leaders:
    • Manage and edit data for their team or the entire account.
  • Team Members(default):
    • Access and edit data within their assigned team or account.

Billing: What to Expect

Adding a new user increases your license count, which affects your billing:
  • Monthly subscriptions:
    • Your next bill will include a prorated fee for the new user.
  • Annual subscriptions:
    • Your credit card is charged a prorated fee for the rest of the billing period.
Heads up: The cost for each new user depends on your subscription plan and billing cycle.

If you have questions or run into any issues, reach out to our support team at [email protected].
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