Welcome to the support page for our Email Validation feature. Below, we’ll explain everything you need to know about this feature, including its functionality, setup process, and how to maximize its benefits.

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What Are Paid Add-ons?

Paid add-ons are features offered separately from our standard subscription plans. They are optional, allowing you to tailor your subscription to specific needs.

• Example: If you are on a monthly billing cycle, you can purchase a Start Plan ($25/month) and add Email Validation ($25/month) for a total of $50/month.
• Add-ons follow the same billing cycle as your base subscription. If your base plan is on an annual cycle, your add-ons will also follow the annual cycle.

Paid add ons are available to customers who have an existing account with us and trial users who are scheduled for conversion.

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Introducing Email Validation

The Email Validation add-on allows you to verify email addresses entered or updated into your CRM. This feature helps maintain clean and accurate email data, reducing bounce rates and ensuring effective communication.

Key Features:

1. Validation Modes:
   • Hard Reject: Blocks invalid email addresses entirely, ensuring only valid entries are saved.
   • Soft Reject: Warns users about invalid emails but allows them to save.
2. Quota: Each subscription includes 5,000 email validation requests per month.
3. Real-Time Validation: Validate email addresses as they are entered or updated in the system.

Plan	Total Number of validations	monthly limit/quota
Monthly	5000	5000
Yearly	70000	5833
Biennial	200000	8333

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How to Enable Email Validation

Purchasing the Add-on- Trial users

1. Navigate to the Billing section in your account settings.
2. Select your preferred billing cycle (monthly or annual).
3. Enter your payment details.
4. After completing the purchase, the Email Validation add-on will be activated.

Purchasing the Add-on- Existing users

1. Navigate to the Billing section in your account settings.
2. Click on "Update subscription"
3. You will find the Add-ons section, click on change and add the Email Validation
4. After completing the purchase, the Email Validation add-on will be activated.

Configuring Email Validation

1. Go to Account Settings → Email Validation Configuration.
2. Choose your preferred validation mode:
   • Hard Reject: Prevents saving invalid email addresses.
   • Soft Reject: Warns users about invalid entries but allows saving.

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Using Email Validation

Adding or Updating Emails

• When entering an email into any field (e.g., person or company):
  • If the email is invalid and Hard Reject mode is enabled, the system will display an error and block the entry.
  • In Soft Reject mode, a warning will appear, but you can proceed with saving the record.
  • Valid email addresses are saved without any errors.

Editing Existing Records

• Email validation is enforced when editing or updating records For example:
  • In Hard Reject mode, attempting to save an invalid email will result in an error.
  • In Soft Reject mode, you will see a warning but can save the entry.

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Billing and Quota Management

• Your billing cycle for the add-on matches your subscription plan's cycle (monthly or annual).
• Usage tracking is available under the Email Validation Configuration page, where you can monitor how many validations have been used from your monthly quota.
• If you run out of credits, the validation confirmation or error message will no longer appear. You can still add email addresses to the CRM, but we won’t be able to verify them.

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Additional Details

• Scope of Validation: The feature applies to all system email fields, including person and company email addresses.
• Data Import Limitations: Email validation does not apply to email addresses added via data imports.

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This feature is designed to ensure your CRM data remains accurate and reliable, enhancing your ability to communicate effectively.