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Conditional Dropdowns

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Joss Rodriguez
Updated 1 week ago
Conditional Dropdowns allow you to set rules for dropdown menus, so only relevant options appear based on the criteria you choose. This means your forms stay clean, focused, and easy for users to fill out.

Key Features

  • Multiple Rules: Configure several rules for each dropdown to match your workflow.
  • Consistent Views: Disable options that don’t meet your criteria, keeping dropdowns tidy.
  • Custom Sorting: Decide whether disabled options appear at the end or keep their original order.
  • Flexible Layering: Layer rules for advanced customization or apply just the last rule for simplicity.

How to set up Conditional Dropdowns

  1. Navigate to Settings: Go to Settings > Data Entry > Conditional Dropdowns.
  2. Create a new dropdown or select an existing one you want to control.
  3. Add Rules:
    • Pick the trigger field and set its condition.
    • Decide which dropdown options should be available when the rule is met.
  4. Organize Rule Order:
    • Drag and drop rules to adjust their order.
    • Remember, order only matters when “Show all matching dropdowns stacked” is turned OFF.
  5. Set Toggles:
    • Enable or disable “Show all matching dropdowns stacked” and “Move disabled options to bottom of list” based on your preference.
  6. Save and Test:
    • Open a record, change the trigger field, and observe how the dropdown adapts.
    • For example, if Deal Amount is set to > 1000, the controlled dropdown will show some options enabled and others disabled.
A little rule of thumb: If your dropdown isn’t behaving, double-check your rule order and toggles—it’s usually the culprit!

Key Toggles Explained

Show All Matching Dropdowns Stacked
  • ON: Combines all matching rules. Any option allowed by any rule will be shown.
    Use when you want to display every valid choice from multiple conditions.
  • OFF: Only the last matching rule applies. Rule order matters.
    Use when you want a clear outcome, and the final decision should be made.
Move Disabled Options to Bottom of List
  • ON: Disabled options move to the end, so valid choices appear first—especially helpful for long lists.
  • OFF: Keeps the original order (e.g., alphabetical or logical), even if some options are disabled.



Examples
Dropdown: Plan
  • Options: A, B, C, D, E
Two rules using the same criterion (Deal Amount):
  • Rule 1: If Deal Amount > 1000, allow A and B
  • Rule 2: If Deal Amount > 1000, allow D
Note: Both rules can be true at the same time because they use the same criterion.
Case 1
  • Show all matching dropdowns stacked: ON
  • Move disabled options to bottom of list: ON
  • Outcome: 
    • Selectable → A, B, D. 
    • Disabled → C, E (moved to bottom).

Case 2
  • Show all matching dropdowns stacked: OFF
  • Move disabled options to bottom of list: ON
  • Outcome: 
    • Only the last rule applies. 
    • If Rule 2 is last, selectable → D. 
    • Disabled → A, B, C, E (moved to bottom).

Case 3
  • Show all matching dropdowns stacked: ON
  • Move disabled options to bottom of list: OFF
  • Outcome: 
    • Selectable → A, B, D. 
    • Disabled → C, E. 
    • Original option order preserved (A, B, C, D, E).

Case 4
  • Show all matching dropdowns stacked: OFF
  • Move disabled options to bottom of list: OFF
  • Outcome: 
    • Only the last rule applies. If Rule 2 is last, selectable → D. 
    • Disabled → A, B, C, E. 
    • Original option order preserved.

Rule order and precedence
  • You can reorder rules.
  • If 'Show all matching dropdowns stacked' is set to ON, all matching rules contribute allowed options (union). Order does not change the outcome.
  • If 'Show all matching dropdowns stacked' is OFF, only the last matching rule applies. Place your most specific or most important rule last.
Tips and best practices
  • Keep rules simple and explicit. Prefer “allow exactly these options.”
  • If multiple conditions can match at once, choose:
    • Show all matching dropdowns stacked = ON for combined results (union).
    • Show all matching dropdowns stacked=OFF for a single authoritative outcome (last rule wins).
  • Move disabled options to the bottom of the list to surface valid choices first in long lists.
  • Name rules clearly (e.g., “High-value deals: allow A, B, D”) for easier maintenance.
Need help? Contact our support team at [email protected].
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