Pipeline works with your email client and web browser to help you keep in touch with your contacts and track your correspondence. Learn more from the knowledge base article How Pipeline Works with Email.

If you have Email Sync enabled with your account you have the option to open links with the Pipeline Email Client or the default Email Provider Client on your computer.

Note: These options are not visible when email sync is not active.

Setting Your Default Email Provider Client

The email application that opens when you click an email address is dependent on your operating system settings. For instructions on how to change which email app is opened please see Change default programs in Windows or Change the default web browser or email app on Mac. 

If you are attempting to have links open in an external email client (like Outlook), but they are still opening in the browser you may also have to remove your email protocol handler setting (in Chrome or Edge). The option is located under Settings -> Privacy and security -> Site settings -> Additional permissions -> Protocol handlers.